ResLife Portal

Privacy & Cookies Policy

ResLife Portal is an information technology service provider. Headquartered in San Diego, California, we provide a web-based, software-as-a-service residence life management system to our customers ("Services").

ResLife Portal respects the privacy of every individual who visits www.reslifeportal.com ("Website") and/or purchases its Services. This Privacy Policy is our commitment to transparency in communicating how ResLife Portal collects, uses, and discloses the information that is collected from you, the visitor of its website and/or customer as well as the choices you have with respect to the information.

Scope of Policy	This Privacy Policy applies to how we collect, use, and disclose information from the following individuals: Customers – individuals who register, on their own or on behalf of an entity, to use ResLife Portal Services with the creation or administration of a ResLife Portal account. Event/Marketing Participants – individuals who provide their information to ResLife Portal when they subscribe to marketing material, participate in surveys or contests, or attend other ResLife Portal related events. Website Visitors – individuals who visit ResLife Portal's Website and opt to provide contact information including an email address to receive communications from ResLife Portal.
Information We Collect	Customers ResLife Portal asks for your account information which includes your name, email address, physical address, phone number, and payment information. By voluntarily providing ResLife Portal with your account information, you represent that you own and consent to our use of such personal data. Event/Marketing Participants ResLife Portal may ask for your name, email address, physical address, and phone number. Participation in events, surveys, contests, or subscribing to marketing material is voluntary and you may choose whether or not to participate and therefore disclose this personal data. Website Visitors At your option, ResLife Portal asks and may collect your name, email address, physical address, and phone number. In addition, we also collect information such as web server logs, internet protocol (IP) addresses, browser type, or other information as part of aggregated data. ResLife Portal uses cookies, beacons, tags, and other tracking technologies to gather demographic information about you, identify your visits to our Website, other interactions with our Website, and personalize your search experience on our Website. We gather information such as internet protocol (IP) addresses, internet service provider (ISP), operating system, browser type, date/time stamp, and store it in log files. To collect this information, a cookie, a standard feature of a website that allows us to store a small amount of data on your computer to allow our web servers to recognize you, may be set on your computer or device when you visit our Website. We may track your use across different websites and services. In some countries, including those in the European Economic Area ("EEA"), the information in this paragraph may be considered personal information under applicable data protection laws. See "Collection and use of technical information Cookies" section below. You can control how websites use cookies by changing your cookie settings (www.aboutcookies.org), but your modification may limit your use and functionality of some of the features on our Website. We may also use cookies and other tracking technologies to provide you advertising based on your browsing activities. You may opt out of targeted advertisements by visiting http://optout.networkadvertising.org, or if located in the EEA, you may opt out by visiting http://www.youronlinechoices.eu/.
How we use your information	ResLife Portal uses the information it collects about you in the following ways: To fulfill or meet the reason for which the information is provided. To provide you with information or services that you request from us. To provide you with email alerts and other notices concerning our services, or news that may be of interest to you. To carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collections. To improve our Website and/or Services. For testing, research, analysis and service development. As necessary or appropriate to protect ResLife Portal and our Users. To respond to law enforcement requests and as required by applicable law, court order, or governmental regulations. As described to you when your personal information was collected, or as otherwise set forth in the CCPA. To evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal information held by ResLife Portal is among the assets transferred. ResLife Portal will not collect additional categories of personal information or use the personal information we collected for materially different, unrelated, or incompatible purposes without providing you notice.
How we share information	ResLife Portal shares the information it collects about you in the following ways: Third Party Providers - ResLife Portal may share your information with third party providers that provide services on our behalf. These companies may assist with marketing support, processing credit card payments, providing sales leads, and customer support. Third party providers may only process personal information pursuant to ResLife Portal's instructions, and in compliance with Privacy Policy and other applicable regulations (e.g. FERPA). See Third-Party Vendors below. Advertising - Based on the cookies and other tracking devices, we may work with advertising companies to display ads that may be of interest to you. Business Transactions - To provide information to a third party in the event of any disposition of all or any portion of our business (e.g. reorganization, sale, assignment, bankruptcy). Aggregated or De-identified Data - We may disclose or use aggregated or de-identified information with third party providers for research purposes relating to our Services. As Required by Law or Similar Investigations - To comply with legal obligations (e.g. subpoena) or investigate potential legal violations. ResLife Portal may be required to share personal data in response to lawful requests from public authorities including to meet national security and/or law enforcement requirements. Safety - We may disclose your information to protect and defend the safety of ResLife Portal in connection with investigating and preventing fraud or security issues. Consent - ResLife Portal may share your information with your consent.
Your Choices	You may unsubscribe from receiving promotional or marketing emails from ResLife Portal at any time by using the "unsubscribe" link in the email received, or by emailing us at support@reslifeportal.com. With respect to your account information, you may update, correct or delete information that you provided to us by logging into your ResLife Portal account or contacting us at support@reslifeportal.com.
Collection and use of technical information Cookies	Where necessary, ResLife Portal uses cookies as according to our Terms of Service. The ResLife Portal website and app/product uses cookies. Cookies are small text files placed on your computer or mobile device when you visit a website. They are used to remember your preferences and analyze how people use the site. The different types of cookies, web site uses those listed below: Session cookies these are used temporarily to preserve the state of your activity between pages, such as passing your choices in a form to the next page. These cookies are transient and are deleted automatically when you close your browser. They are not visible to anything except your browser and are not passed on anywhere else. Persistent third-party cookies (aka Tracking Cookies) are used to record information about how our site gets used. They only collect anonymous data on the pages people visit, and are not used to identify visitors personally. The information stored in the cookie may be transmitted to the cookie provider for analysis in order to compile statistical reports on website activity for the ResLife Portal, and to help subsequent pages present more relevant information ("tracking" pixels). The cookie provider may also transfer this information to other parties who provide additional services such as advertising ("retargeting" pixels). These cookies stay on your computer after you close your browser, but you can remove the cookies at any time (see "How to disable cookies" below). Conversion Cookies: are used to see if a user completes an action that is defined as valuable, these user actions are called conversions. A conversion cookie may track if a user, having clicked an advertisement, then went on to download a prospectus, for example. Third-Party Analytics Services: Some of the services used provide the ability to opt-out. You may opt out of Google Analytics' services using the Opt-Out feature on their website. The Google Analytics service is provided by Google Inc. You can opt-out from Google Analytics service from using your information by installing the Google Analytics Opt-out Browser tool: https://tools.google.com/dlpage/gaoptout. For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: https://www.google.com/policies/privacy. See Third-Party Vendors below. Especially if using the Services related to ResLife Portal - Free Edition, advertising partners and other third parties may also use cookies, scripts and/or web beacons to track visitors to our site in order to display advertisements and other useful information. Such tracking is done directly by the third parties through their own servers and is subject to their own privacy policies. See our Advertising Policy.
How to disable cookies	ResLife Portal assumes that you consent to the placement of these cookies on your computer by using our website and app/product, unless you specifically disable them in your browser. You can disable these cookies in your web browser with no loss of functionality on our website, but may experience a loss of functionality when using our app/product. This can be done in your browser's Settings menu — use the help function in your browser or on your browser-maker's web site for more information.
Data Storage & Technical information	Technical details in connection with visits to the website (IP address, date, time, page, and type of browser) are logged by the web server to let us manage performance and behavior. Web logs are kept for approximately 300 days and then deleted. These details may also be logged by ResLife Portal's web infrastructure service provider (Liquid Web) for accounting and auditing purposes. The Privacy Policy for Liquid Web is available at: https://www.liquidweb.com/about-us/policies/privacy-policy/ Garofalo Enterprises Inc., creators of ResLife Portal, are members of the Liquid Web Partner Program. Data Protection Officer (DPO): Frank Garofalo, 1-888-984-5851, or privacy@reslifeportal.com
Your California Privacy Rights	See Privacy Notice for California Residents below.
Changes to this Privacy Policy	We may change our Privacy Notice at any time, in which case we will post the revised Privacy Notice on this website and update the "Last Update" date to reflect the date of the changes. We may also provide notice in other ways, such as by email (if an individual has established an account with us). By continuing to use the Site after we post any such changes, you accept the Privacy Notice as modified.
Questions Regarding Privacy	If you have any questions about this Privacy Notice, our privacy practices, or your dealings with us, you can contact: ResLife Portal, attn: Privacy Officer 310 A Street, Suite 713 San Diego, California 92101 USA privacy@reslifeportal.com

Third-Party Vendors

In order to keep your Personal Data as secure as possible, we don't own any servers of our own. Instead, we rely on best-in-class third-party services to store your data more securely than what we would be able to do ourselves.

Here's the list of our vendors we use, and links to their privacy policies:

Vendor / Product	Purpose	Entity Country	Privacy Policy Link
Liquid Web	Host our system and databases	USA	Liquid Web Privacy Policy
Google Analytics	Aggregate website visitor statistics	USA	Google Privacy Policy
Zendesk	Customer support ticketing	USA	Zendesk Privacy Policy
MailChimp	Newsletter delivery	USA	MailChimp Privacy Policy
Calendly	Meeting scheduling	USA	Calendly Privacy Policy
SurveyMonkey	Research delivery	USA	SurveyMonkey Privacy Policy
Square	Payment processor	USA	Square Privacy Policy
Stripe	Payment processor	USA	Stripe Privacy Policy

Privacy Notice for California Residents:

Effective date: December 31, 2019

This Privacy Notice for California Residents ("California Notice") supplements the ResLife Portal Privacy Notice. It applies solely to ResLife Portal Users, Viewers, and Invitees who live in the State of California ("California Residents"). ResLife Portal adopts this notice to comply with the California Consumer Privacy Act of 2019 and any subsequent amendments ("CCPA"). All terms used in this California Notice have the same meaning as when used in the CCPA.

Information ResLife Portal May Collect Regarding California Residents

ResLife Portal collects information that identifies, relates to, describes, references, is capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or device ("personal information"). In particular, our Website may have collected the following categories of personal information from Users and website visitors within the last twelve months, for the purpose of establishing, maintaining, and supporting the services that we provide through our Website:

A. Identifiers: real name; alias; email address; internet protocol address.
B. Personal information categories listed in Cal. Civ. Code Sec. 1798.80(e): Real name; phone number.
C. Commercial information: Purchase records regarding ResLife Portal services and products.
D. Internet or other similar network activity: Data on Viewers' interaction with the ResLife Portal Website.

ResLife Portal Obtains the Categories of Personal Information Listed Above from the Following Categories of Sources

Directly from our Users and website visitors.
Indirectly from our Users and website visitors.
Directly and indirectly from activity on our Website and Services.
From third parties that interact with us in connection with the services we perform.

How California Resident Personal Information May Be Used

We may use or disclose the personal information we collect for one or more of the following business purposes:

To fulfill or meet the reason for which the information is provided.
To provide you with information or services that you request from us.
To provide you with email alerts and other notices concerning our services, or news that may be of interest to you.
To carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collections.
To improve our Website and/or Services.
For testing, research, analysis and service development.
As necessary or appropriate to protect ResLife Portal and our Users.
To respond to law enforcement requests and as required by applicable law, court order, or governmental regulations.
As described to you when your personal information was collected, or as otherwise set forth in the CCPA.
To evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal information held by ResLife Portal is among the assets transferred.
ResLife Portal will not collect additional categories of personal information or use the personal information we collected for materially different, unrelated, or incompatible purposes without providing you notice.

Sharing Personal Information

We may disclose your personal information to a third party for a business purpose. When we disclose personal information for a business purpose, we enter a contract that describes the purpose and requires the recipient to both keep that personal information confidential and not use it for any purpose except performing your contract. As a service provider for an educational system, we are still bound by compliance with Family Educational Rights and Privacy Act (FERPA).

We disclose your personal information for a business purpose to the following categories of third parties:

Service providers.
Third parties to whom you or your agents authorize us to disclose your personal information in connection with the services we provide to you.
Government representatives as required by law.

In the preceding twelve (12) months, we have not sold any personal information.

Access to Specific Information and Data Portability Rights

You have the right to request that we disclose certain information to you about our collection and use of your personal information over the past 12 months. Once we receive and confirm your verifiable consumer request, we will disclose to you:

The categories of personal information we collected about you.
The categories of sources for the personal information we collected about you.
Our business or commercial purpose for collecting or selling that personal information.
The categories of third parties with whom we share that personal information.
The specific pieces of personal information that we have collected about you.

Deletion Request Rights

You have the right to request that we delete any of your personal information that we have collected from you and retained, subject to certain exceptions. Once we receive and confirm your verifiable request, we will delete (and direct our service providers to delete) your personal information from our records, unless an exception applies.

At any time, an authorized representative of your organization may request an export your data to be provided to you and/or for your data to be permanently deleted from our servers, which allows for FERPA compliance.

We may deny your deletion request if retaining the information is necessary for us or our service providers to:

Complete the transaction for which we collected the personal information, provide a service that you requested, take actions reasonably anticipated within the context of our ongoing business relationship with you, or otherwise perform our contract with you.
Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity, or prosecute those responsible for such activities.
Debug software to identify and repair errors that impair existing intended functionality.
Comply with the California Electronic Communications Privacy Act.
Enable solely internal uses that are reasonably aligned with consumer expectations based on your relationship with us.
Comply with a legal obligation.
Otherwise lawfully uses that information in compatibility with the context in which you provided it.

Exercising Access, Data Portability, and Deletion Rights

To exercise the access, data portability, and deletion rights described above, please submit a verifiable consumer request to us by reaching out to support@reslifeportal.com.

Only you, an authorized representative of your organization, or a person registered with the California Secretary of State that you authorize to act on your behalf, may make a verifiable consumer request related to your personal information. You may also make a verifiable consumer request on behalf of your minor child, but only in accordance with FERPA. You may only make a verifiable California Resident request for access or data portability twice within a 12-month period.

The request must:

Provide sufficiently detailed information to allow ResLife Portal to reasonably verify that you are the person about whom we collected personal information or their authorized representative.
Include sufficient detail to allow us to properly understand, evaluate, and respond to it.
We cannot respond to your request or provide you with personal information if we cannot verify your identity or authority to make the request and confirm the personal information relates to you.
Making a verifiable consumer request does not require you to create an account with us.
ResLife Portal will only use personal information provided in a verifiable consumer request to verify the requestor's identity or authority to make the request.

Response Timing and Format

We will attempt to respond to California Resident requests in as timely a fashion as possible. In the event of delays over 60 days, we will inform you of the reason and extension period in writing. If you have an account with us, we will deliver our written response to that account. Any disclosures we provide will only cover the 12-month period preceding the verifiable receipt of a California Resident's request. The response we provide will explain the reasons we cannot comply with a request, if applicable.

We do not charge a fee to process or respond to your verifiable consumer request unless it is excessive, repetitive, or manifestly unfounded. If we determine that the request warrants a fee, we will tell you why we made that decision and provide you with a cost estimate before fulfilling your request.

Non-Discrimination

In accordance with the CCPA's requirements, we will not discriminate against you for exercising any of your CCPA rights.

Changes to Our Privacy Notice

We reserve the right to amend this privacy notice at our discretion and at any time and will notify you by email or through a notice on our website homepage.

Contact Information

If you have any questions or comments about this notice, our Privacy Policy statement, the ways in which we collect and use your personal information, your choices and rights regarding such use, or wish to exercise your rights under California law, please do not hesitate to contact us at: support@reslifeportal.com.

Policies

Privacy & Cookies Policy

Scope of Policy

Information We Collect

Customers

Event/Marketing Participants

Website Visitors

How we use your information

How we share information

Your Choices

Collection and use of technical information Cookies

How to disable cookies

Data Storage & Technical information

Your California Privacy Rights

Changes to this Privacy Policy

Questions Regarding Privacy