Technical Support

Real Help for Real Housing Operations

When You Need It

Supporting your team doesn't stop after implementation.
When questions arise, you deserve timely, reliable assistance from a team that understands your work.

Here to Assist When Needed

Your membership includes access to:

Resources
& Blog Posts
Help Documentation
& Knowledge-Base Articles
Trouble-Ticket
Support Requests

Trouble-Ticket Requests receive a same-day response, often within less than 1 hour.

Because operational delays shouldn't slow down your ability to support students and residents.

Can't Log In? Forgot Your Password?

  1. Contact your supervisor
  2. Ask them to reset your password
  3. You'll receive an automated email with a temporary password
  4. Follow the instructions to create your new password

Quick, secure, and designed to keep your workflow moving.

Getting Started with Implementation?

If you're the primary organizational contact responsible for setting up your subscription, ask about our:

Complimentary Quick Set-Up & Implementation Guide

We’ll help you configure your platform to align with your team's structure, so you can begin tracking student and resident engagement right away.

Two Convenient Support Service Levels

Standard Support Services

Included with every ResLife Portal™ Membership Subscription:

  • Online Help Documentation
  • Knowledge-Base Articles
  • Trouble-Ticket Request Submission
  • Up to two (2) Authorized Organizational Contacts
Extended Support Services: Concierge-Level Assistance

For organizations seeking additional guidance and direct access, our Extended Support Services provide:

  • Direct access to your Account Manager (Email or Phone)
  • Up to four (4) Authorized Organizational Contacts
  • Personalized attention from a team that understands Housing Operations

Additional Technical Resources

Access online help anytime by signing in to your member dashboard and navigating to:
Help & Support


Data Protection Officer (DPO)

Frank Garofalo Contact Us


Let's Make Sure Your Team Is Supported

Have questions about implementation, support services, or system integrations?

Request a complimentary live demo to learn how ResLife Portal™ supports not only student and resident engagement ...but the staff members who make it possible.

Request a Demo Today